* Please make sure your address is correct on our website as Titan Implants cannot be responsible if you have moved or reported an incorrect address, in which event you will be responsible for any additional charges related thereto. If package is returned back to us by the carrier for any reason that is no fault of our own, buyer is responsible for additional shipping cost.

Titan Implants does not ship to the below countries:

• Mexico
• Romania
• Spain
• Italy
• Democratic People's Republic of Korea
• Iran
• Cuba
• Syria
• Russian Federation
• Central African Republic
• Libya
• Myanmar
• Sudan
• Sierre Leone
• Turkmenistan
• Tajikistan
• Somalia

Countries Requiring a Licensed Importer

Some countries require that dental implant components be imported through a nationally licensed importer or registration holder. We cannot ship directly to a clinician or laboratory in these markets, and packages sent to a clinic address will be refused at customs and returned at the buyer's expense.

• Israel — requires an importer or registration holder licensed by AMAR, the Medical Devices Division of the Israeli Ministry of Health.

Orders to these countries can still be arranged. Call Customer Service at 1-201-439-0470 with your licensed importer of record and we will ship to them directly. We can also ship to a delivery address in the United States if you have a forwarding arrangement in place.

Importer Documentation

The buyer is responsible for providing all required customs importer documentation and for all importer paperwork and filing. Titan Implants may request importer credentials before releasing an international order for shipment, and orders held for documentation will not ship until the required information is received.

Refused and Undeliverable Shipments

• If there is a refusal to accept the package, the buyer still bears responsibility for the return shipping charge and a 25% restocking fee, in addition to the original shipping charges.
• If a package is returned to us by the carrier for any reason that is no fault of our own — including missing, incomplete or rejected import documentation — the buyer is responsible for the additional shipping cost.
• Where the cost to return a refused or undeliverable shipment exceeds the value of the merchandise, Titan Implants reserves the right to abandon the shipment rather than pay return freight. In that event no refund or credit is due.

Duties, Taxes and Import Charges

• Customs fees, import duties, taxes and all other applicable import expenses are not included in the item price or shipping charges. The purchaser is responsible for these charges.
• Shipments to the European Union are subject to per-item customs duty and require Manufacturer Product Identification on the customs declaration. Duties and any associated brokerage charges are the purchaser's responsibility.
• International orders outside the United States do not qualify for free shipping.

Placing an Order

• Orders may be placed at titanimplants.com or by calling Customer Service at 1-201-439-0470.
• All orders must be placed by 4:00pm US EST (Eastern Standard Time). Orders placed after this time will be shipped the next business day.
• Orders placed on Friday after 4:00pm US EST will begin processing on the following Monday.
• Delivery time does not include Sundays or holidays. During national holidays (for example Christmas, New Year's Day, Independence Day) please allow an additional one to three business days for delivery.
• Titan Implants is not responsible for transit times.
• Titan Implants will prepay shipping costs and add the charges to the invoice covering the shipped product.
• Have your customer number, the catalog number and the quantity of items you wish to order ready to make ordering easier.
• Titan Implants will contact you by email or telephone if the items ordered are currently not in stock or if additional information is needed for credit verification.

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